YoumanFischer believes in people’s ability to solve their own problems

People encounter problems all the time, and generally they are quite capable of sorting them out for themselves. Sometimes, however, it is useful to bring in a professional. With professional assistance, the process runs much more smoothly and effectively. Do you need help with your business mediation or other forms of alternative dispute resolution (‘ADR’)?

Then look no further than YoumanFischer: our experts uncover the underlying issues, eliminate interference in your communications and clear the road to help you achieve a solution.

Our people

YoumanFischer was founded by Mirjam Fiselier, Carst Joustra, Jan Willem Loman and Sanne Schreurs: business mediators with years in the profession. They also bring previous experience as attorneys, in-house counsel and consultants, as well as in multiple supervisory roles. The members of our firm are all registered as mediators with the Dutch Federation of Mediators (MfN). Besides their other professional memberships, such as of the Dutch Platform for Business Mediation (PMB), the Dutch Workplace Mediation Association (VAN) and the Dutch Association for Mediation Lawyers (NVvMA), they are also registered as mediators with the Amsterdam District Court.

Sanne Schreurs

Mediator

Sanne is a founding partner in YoumanFischer. Before starting on her career as a business mediator in 2006, Sanne worked as a lawyer for more than 22 years, of which 19 years as a partner in DingemansVanderKind. Much of her experience was gained during her long-term postings with various organisations, including a university hospital. She combines an energetic style with commitment and attention to detail. Sanne also authors publications and is a member of the editorial board of conflict resolution journal Tijdschrift Conflicthantering.

Find out more about Sanne

Is

  • a business mediator with a wealth of experience
  • a member of the board of the Dutch Workplace Mediators Association (VAN)
  • a member of the editorial board of conflict resolution journal Tijdschrift Conflicthantering
  • a permanent member of the editorial staff of mediation journal Nederlandse Mediation
  • a trainer who teaches mediation courses (e.g. specialist training in workplace mediation)

Has

  • 22+ years’ experience as a lawyer, particularly in the area of employment law, of which she spent the last 19 years as a partner in DingemansVanderKind, a niche law firm in Amsterdam that specialises in employment law
  • some 10 years’ experience as an inhouse lawyer at a university hospital and a transport organisation, working directly with HR, case managers, the ombudsman, confidential counsellors, occupational consultants, the executive board, management etc.
  • experience with sick leave, prevention, complaints procedures, internal and external objection committees, top-up arrangements, cultural surveys
  • experience with good governance at cultural institutions, in the role of supervisor and an advisory board member
  • completed the three-year course in Professional Communication given by Phoenix Opleidingen in Utrecht

Focus

  • mediation, conciliation, decision process guidance and meeting facilitation in areas such as difficulties working together between people within organisations and teams and between separate stakeholders within organisations, such as the executive board, shareholders, management, co-determination body
  • sectors of the economy: professional services, healthcare, public sector, semi-government organisations, non-profit organisations, cultural sector

On top of this

  • meticulous
  • active
  • strong powers of observation
  • dedicated to her job and its future
  • author of relevant publications

sanne@youmanfischer.nl / + 31 (0)6 47 210 717

Jan Willem Loman

Mediator

Jan Willem is a founding partner in YoumanFischer. He previously worked as a lawyer and partner with Ekelmans & Meijer (currently Ekelmans). He left the legal profession some time ago to focus on mediation, and joined the firm of ReulingSchutte as a fulltime business mediator. A natural leader with an inexhaustible supply of energy, Jan Willem puts forward his input with a view to identifying the right solution. He has found his ideal job in mediation.

Find out more about Jan Willem

Is

  • a mediator with a wealth of experience in commercial/corporate mediation

Has

  • 29 years’ experience as a lawyer and inhouse counsel with De Brauw, Van Doorne and Ordina, including 17 years as a partner with Ekelmans & Meijer (currently Ekelmans), working in the firm’s domestic and international employment and company law practice and serving on the executive committee
  • 7+ years’ experience as a business mediator, including working exclusively as a fulltime mediator for ReulingSchutte from 2017 to March 2022
  • served on the board of the Dutch Association for Mediation Lawyers (NVvMA)

Focus

  • employment, companies and organisations
  • working together, and ending the relationship if necessary
  • mediation, conciliation, decision process guidance, meeting facilitation, intervision facilitation
  • conflicts, disputes and/or other problems, for example between employers and employees, shareholders/partners/professionals/supervisory authorities and bodies/commercial partners
  • domestic and cross-border
  • individuals and groups/teams (professional partnerships, units, works councils, client councils, sales teams etc.)
  • healthcare, media, trade, real estate, PE/VC, non-profit, professional services, public and cultural sectors
  • trust the process, the results will come

On top of this

  • Jan Willem dynamically builds connections and carefully defines boundaries
  • Jan Willem has a pragmatic and solution-focused mindset, with a keen eye for what is at stake both on a personal level and for the business
  • Jan Willem can and will actively put forward his input (without judging) on the details of the situation to help identify possible solutions
  • Jan Willem speaks the language of both managers and workers
  • Jan Willem has authored multiple publications, and regularly gives presentations about legal matters and mediation
  • Jan Willem is energised by the outdoor leadership treks that he helps to run in Africa and Europe

janwillem@youmanfischer.nl / + 31 (0)6 22 440 570

Carst Joustra

Mediator

Carst is a founding partner in YoumanFischer. He has an eclectic range of professional experience: having started his career with an NGO in war-torn Vukovar (Croatia), he then spent several years as a property lawyer with Kennedy Van der Laan before being appointed deputy director of a charitable organisation at a family office. Registered as a mediator in 2017, he worked as a fulltime business mediator with Result Mediation from 2018 until early 2022. Carst’s style is to work towards a solution, drawing on his empathy and pragmatic mindset.

Find out more about Carst

Is

  • a business mediator with a wealth of experience
  • a member of the Board of the Dutch Workplace Mediation Association (VAN)
  • registered as a mediator with the Dutch Federation of Mediators (MfN) with the District Courts of Amsterdam and Midden-Nederland

Has

  • 8 years’ experience as a real estate lawyer (including litigation) with Kennedy van der Laan, including chairing the firm’s works council during that time
  • 10+ years’ experience as deputy director (legal & operations) of Adessium Foundation, a family office’s strategic grant maker with an international scope of operations
  • extensive experience with good governance in a supervisory role, for example with childcare foundation Stichting Impuls

Focus

  • mediation, conciliation, decision process guidance and meeting facilitation for a wide range of situations, including
    • difficulties working together between people within organisations and teams and between other stakeholders (supervisory board, shareholders, works council)
    • disputes and other problems relating to real estate, including commercial and other lease issues, urban development, construction disputes and owners’ associations
  • sectors of the industry where Carst frequently lends his assistance as a conflict professional include:
    • professional services (e.g. law, tax law) and other sectors involving specialist professionals, such as healthcare
    • media organisations, tech companies, startups and scaleups
    • education, childcare and other social organisations
    • family-owned companies
    • NGOs and cultural and philanthropic organisations

On top of this

  • a constructive and pragmatic mindset
  • empathy and a focus on solutions
  • experience with cross-border disputes, including the intercultural aspects
  • a regular author of publications on work tensions and conflict who also teaches courses
  • Carst is married to Inge, has 3 children and lives in Amsterdam

carst@youmanfischer.nl / + 31 (0)6 26 358 158

Mirjam Fiselier

Mediator

Mirjam is a founding partner in YoumanFischer. On top of her work as a business mediator since 2008, she also has nearly 23 years’ experience as a lawyer – first at a major international law firm followed by 14 years as a partner in a niche law firm in Amsterdam. Having combined the roles of lawyer and mediator for several years, in 2022 she decided to focus exclusively on mediation. Clients praise Mirjam for her swift and decisive action and her ability to create a pleasant environment for finding a solution.

Find out more about Mirjam

Is

  • a mediator with a wealth of experience
  • a former lawyer who knows all about employment law, co-determination law, company law and litigation
  • a member of the board of the Dutch Association for Mediation Lawyers (NVVMA)

Has

  • 23 years’ experience as a lawyer, first at a major international law firm followed by 14 years as a partner in a niche law firm in Amsterdam that specialises in employment law
  • experience as a senior secretary with the Rotterdam District Court, criminal law
  • experience as a senior secretary with the Student Financing Appeals Tribunal

Focus

  • ‘traditional’ employment conflicts
  • conflicts in a business setting between shareholders or executive board members, between executive board and supervisory bodies, co-determination bodies, family-owned companies
  • cross-border mediation (hybrid and online)
  • group mediation
  • professional services, public and semi-public sector, education, healthcare and wellbeing, recreation industry, industrial sector, charities and the cultural sector

On top of this

  • Mirjam does not give up until the very best outcome is achieved
  • Mirjam has an unparalleled ability to create a pleasant and constructive environment
  • Mirjam has the ability to connect easily with the people at the table, regardless of their background
  • Mirjam authors publications about her job

mirjam@youmanfischer.nl / + 31 (0)6 30 645 248

Aniek Menko

Office Manager

Aniek Menko joined YoumanFischer in the role of office manager when it was first founded. Her previous experience includes office manager positions for various companies, several other jobs including at the Dutch Employee Insurance Agency (UWV), and a work placement at Amsterdam’s Jewish Cultural Quarter. An objective and analytic thinker, Aniek is meticulous in her work. She is skilled at seeing the big picture without becoming detached or losing sense of social engagement. Aniek’s ambition is to help create a society where people feel seen and heard.

Aniek Menko joined YoumanFischer in the role of office manager when it was first founded. Her previous experience includes office manager positions for various companies, several other jobs including at the Dutch Employee Insurance Agency (UWV), and a work placement at Amsterdam’s Jewish Cultural Quarter. An objective and analytic thinker, Aniek is meticulous in her work. She is skilled at seeing the big picture without becoming detached or losing sense of social engagement. Aniek’s ambition is to help create a society where people feel seen and heard.


administratie@youmanfischer.nl / + 31 20 2400193

Noor Vlierboom

Office Manager

Noor Vlierboom has been office manager of YoumanFischer since its inception. Previously, she worked as an office manager at various companies, including in the cultural world. She is a go-getter, pragmatic and optimistic. Noor is hospitable and puts people at ease.

Noor Vlierboom has been office manager of YoumanFischer since its inception. Previously, she worked as an office manager at various companies, including in the cultural world. She is a go-getter, pragmatic and optimistic. Noor is hospitable and puts people at ease.


administratie@youmanfischer.nl / + 31 20 2400193

Vision

Conflicts, disputes and breakdowns in communication: any of these can hold people and organisations back and hamper their development and growth. They have a disruptive effect, and create uncertainty and frustration and often lead to costs piling up unnecessarily. When the conflict is addressed, it brings renewed confidence and a sense of relief and engagement. It helps people and organisations to start moving forward again.

Mediation

Our firm takes mediation seriously. By only offering mediation and other forms of ADR, we can focus on the quality of the process and maintain clearly defined roles. For us, decision process guidance is based on strong, beautiful and exciting principles – that is why we love our profession. Whenever a new case comes our way, we discuss which of our professionals is the right person for the job.

No matter what the case, we see the person behind the conflict.

Process

What we offer is a structured process, designed to uncover what is at stake – both businesswise and on a personal level. The process generally begins with setting up intake interviews, to talk to the parties separately and in confidence. How we proceed from there is based on those interviews, with the parties’ input. The next step is usually a mediation session with all the parties involved.

Our process covers the following areas:

  • Repairing breakdowns in communication
  • Restoring the parties’ belief in a solution and helping them to go into the dialogue or discussion with an open mind
  • Listening carefully, to establish the true source of the conflict and identify where the problems lie
  • Creating a safe environment where the parties know that anything they say is confidential
  • Intervening as and when needed to move forward towards the tipping point
  • Being aware of the personal issues influencing the business dispute
  • Understanding and/or being interested in the parties’ line of business
  • Nurturing the parties’ own potential to identify possible solutions and flesh out the details, with active input from our professionals. In our experience, a solution that comes about from the parties’ own understanding has stronger foundations and will last longer.

What we do

YoumanFischer provides guidance and mediations in business conflicts and other problems:

  • Within partnerships, teams, individual working relationships and employee participation structures
  • Within or between management teams, boards of directors, supervisory bodies and shareholders
  • Between professionals such as medical specialists, lawyers and architects
  • About commercial contracts, real estate, mergers & acquisitions, trade disputes and ICT

YoumanFischer offers:

  • Expert and effective decision process guidance
  • Professional, engaged and experienced mediators
  • Quick availability
  • Swift response
  • Careful preparation
  • An understanding of the legal merits
  • An approach that is geared towards the individual issue
  • Personal reception at our own professional offices